FAQ

At HYDREL LIMITED, we value your trust and aim to make every interaction as smooth and reassuring as the bedding you choose. Here are some of the questions our customers often ask:

1. What products do you offer?

We specialize in luxury bedding designed for comfort and elegance, including:

  • Velvet throws

  • Down duvet sets

  • Flannel four-piece bedding sets

  • Decorative cushions

  • Mulberry silk pillowcases

Each item is carefully selected for quality, softness, and lasting beauty.

2. How long does delivery take?

  • UK: Free shipping, typically 2–4 business days.

  • International: Flat rate £15, estimated delivery 7–15 business days.

  • Free International Shipping for orders above £200.

Please note that delivery times may vary due to customs or local postal services.

3. Can I return or exchange my order?

Yes! We offer a 30-day free return and exchange policy. Items must be in their original condition, unused, and with all tags intact. To initiate a return, simply contact info@hydrellimited.shop, and we will provide instructions and a prepaid return label.

4. What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or not as described, please contact us within 7 days of delivery. We will arrange a replacement or full refund promptly at no additional cost.

5. Are your products suitable for sensitive skin?

Yes. We select materials that are soft, breathable, and gentle, including premium cotton, silk, and high-quality blends. Always follow the care instructions to maintain their softness and longevity.

6. Do you ship internationally?

Absolutely! We ship worldwide. International orders are £15 flat rate, with free shipping for orders over £200. Customs duties or taxes may apply depending on your country.

7. How can I contact customer support?

We are happy to assist you via:

8. How should I care for my bedding?

Each product comes with detailed care instructions. In general:

  • Follow washing temperature and method indicated on the label.

  • Use gentle detergents for delicate fabrics such as silk.

  • Avoid harsh chemicals or bleach to preserve softness and color.

✨ At HYDREL LIMITED, our goal is to make your shopping experience seamless, your home more elegant, and your rest truly luxurious.